Data Privacy Policy
Your privacy matters to us at Cabin Ripple Garden
Information We Collect
If you reach out about corporate floral designs or gifting services, we gather information you voluntarily share. This may include your name, company name, email, phone, delivery locations, and particular specifications for your floral requests. Payment details are collected at checkout, handled securely via our payment partners.
For corporate clients, we might obtain extra business data like company registration, preferred delivery times, and budget parameters to tailor our service to your organization's needs.
Our site automatically gathers certain technical details when you browse. This includes your IP address, browser type, device info, and your navigation through the site. We use this to enhance site performance and learn how clients discover our offerings.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Cabin Ripple Garden respects your privacy and does not sell your personal information to third parties. We share information only as needed to deliver our services or to comply with the law.
We may share essential data with trusted service providers who assist in running our operations, including delivery partners, payment processors, and tech service vendors. These partners are contractually bound to safeguard your information and to use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or government request. We may also share data to protect our rights, assets, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost importance and apply suitable technical and organizational safeguards to shield it. This involves safeguarded data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only authorized staff who require the data to deliver services can access customer information.
Although we deploy strong security measures, no method of internet transmission is completely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may have the right to access, amend, delete, or limit how your data is used.
To exercise these rights, please reach out using the contact details provided at the end of this policy. We will respond within a reasonable period as mandated by applicable law.
Data Retention
We keep personal information only for as long as needed to deliver our services and meet legal obligations. Retention durations vary by the type of data and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order data: 3 years after the most recent service interaction
- Payment transaction records: 7 years for tax and accounting purposes
- Website analytics data: about 26 months for service improvement analysis
- Marketing preferences for outreach: Until you unsubscribe or 2 years of inactivity
Cookies and Website Tracking
We use cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can manage cookie settings through your browser preferences. However, turning off certain cookies may affect how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Cabin Ripple Garden and our site. We are not responsible for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Cabin Ripple Garden Privacy Team
66 Floral Street, London
London, United Kingdom WC2E 8RE
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.