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Cabin Ripple Garden

Data Privacy Policy

Your privacy matters to us at Cabin Ripple Garden

Effective Date: February 20, 2025 | Last Updated: February 20, 2025

Information We Collect

Personal Information You Provide

If you reach out about corporate floral designs or gifting services, we gather information you voluntarily share. This may include your name, company name, email, phone, delivery locations, and particular specifications for your floral requests. Payment details are collected at checkout, handled securely via our payment partners.

For corporate clients, we might obtain extra business data like company registration, preferred delivery times, and budget parameters to tailor our service to your organization's needs.

Information Collected Automatically

Our site automatically gathers certain technical details when you browse. This includes your IP address, browser type, device info, and your navigation through the site. We use this to enhance site performance and learn how clients discover our offerings.

Important: We do not collect more personal information than needed to deliver our flower arrangements and delivery services. Protecting your privacy is central to our operations.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Order Processing: Managing your flower orders, deliveries, and payment processing
Communication: Responding to inquiries, providing updates, and customer support
Service Improvement: Analyzing feedback and usage patterns to enhance our offerings
Business Development: Creating tailored corporate programs and subscription services

Information Sharing and Disclosure

Cabin Ripple Garden respects your privacy and does not sell your personal information to third parties. We share information only as needed to deliver our services or to comply with the law.

Service Providers

We may share essential data with trusted service providers who assist in running our operations, including delivery partners, payment processors, and tech service vendors. These partners are contractually bound to safeguard your information and to use it solely for the services they perform for us.

Legal Obligations

We may disclose information when required by law, a court order, or government request. We may also share data to protect our rights, assets, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data with utmost importance and apply suitable technical and organizational safeguards to shield it. This involves safeguarded data storage, encrypted communications, and restricted access to personal information within our organization.

Secure Storage

Personal data is kept in secure systems with access controls and ongoing security monitoring.

Encryption

Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.

Limited Access

Only authorized staff who require the data to deliver services can access customer information.

Although we deploy strong security measures, no method of internet transmission is completely secure. We continually update our security practices to defend against emerging threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on applicable laws, you may have the right to access, amend, delete, or limit how your data is used.

Access: Request a copy of the personal information we maintain about you
Correction: Update or rectify any inaccurate personal data
Deletion: Request removal of personal information (subject to legal retention requirements)
Restriction: Restrict how we process your personal data in specific circumstances
Portability: Request the transfer of your data in a structured, commonly used format

To exercise these rights, please reach out using the contact details provided at the end of this policy. We will respond within a reasonable period as mandated by applicable law.

Data Retention

We keep personal information only for as long as needed to deliver our services and meet legal obligations. Retention durations vary by the type of data and the purpose for which it was gathered.

Typical Retention Periods:

  • Customer contact and order data: 3 years after the most recent service interaction
  • Payment transaction records: 7 years for tax and accounting purposes
  • Website analytics data: about 26 months for service improvement analysis
  • Marketing preferences for outreach: Until you unsubscribe or 2 years of inactivity

Cookies and Website Tracking

We use cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies help us remember your preferences and assess site performance.

You can manage cookie settings through your browser preferences. However, turning off certain cookies may affect how the site functions. For more details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy covers only Cabin Ripple Garden and our site. We are not responsible for the privacy practices of third-party sites.

We recommend reviewing the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.

Contact Us About Privacy

Cabin Ripple Garden Privacy Team
66 Floral Street, London
London, United Kingdom WC2E 8RE

Email: [email protected]
Phone: +44 20 7946 0123

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.